Shipping policy

SHIPPING POLICY

ALL SALES ARE FINAL

All purchases are final sale, except as outlined in our Return & Refund Policy or required by applicable law. Please review product details, sizing, and your shipping address before placing an order.

PROCESSING AND SHIPPING

All items offered for sale are in stock. Please allow 3–5 business days for your order to be processed and handed to the shipping carrier. Orders may ship sooner. Business days exclude weekends and holidays.

Processing time is separate from delivery time. Available shipping destinations, rates, and delivery options are displayed at checkout. Carrier delivery dates are estimates unless expressly guaranteed.

If we cannot ship within the stated timeframe, we will contact you with an updated estimate and provide the option to accept the delay or cancel for a refund, as required by law.

TRACKING YOUR ORDER

Once your order ships, you will receive a confirmation email containing tracking information. Tracking may take time to update after the carrier receives your package.

SHIPPING ADDRESSES

Please verify that your shipping address is complete and correct before ordering, including any apartment or unit number.

If you notice an error, contact kapsuleusinfo@gmail.com immediately. Address changes are not guaranteed once processing begins, and we cannot change an address after shipment.

ORDER CANCELLATIONS

Contact kapsuleusinfo@gmail.com immediately if you need to request a cancellation. We cannot guarantee cancellation once processing begins. This does not limit cancellation or refund rights required by law.

DELIVERY ISSUES

If your package is delayed, missing, or marked delivered but cannot be located, contact kapsuleusinfo@gmail.com with your order number.

We will help investigate with the carrier and arrange an appropriate resolution based on the circumstances and your rights under applicable law.

RETURNED-TO-SENDER PACKAGES

If your package is returned to us because of an incorrect address, failed delivery, or refusal, we will contact you to arrange the next steps. Any proposed reshipping charge will be explained before you agree to it. Refunds required by law will be provided.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order upon delivery. If an item arrives damaged, is defective, or you receive the wrong item, contact kapsuleusinfo@gmail.com as soon as possible with your order number, a description of the issue, and clear photos where possible.

We will review the issue and arrange an appropriate resolution under our Return & Refund Policy. Please contact us before sending anything back.

CONTACT

For shipping or order questions, email kapsuleusinfo@gmail.com.